Administrator - Lettings - Cardiff

We are currently recruiting for a highly dedicated and experienced property renting agency in Cardiff with a huge portfolio of Cardiff properties including apartments, flats and houses. They are looking for a full time Administrator to join their team.

You will be required to work to their standard office opening hours which are 10.00-6.00pm Monday to Friday and Saturday's 11-2pm. They also offer potential over time throughout the year during busy periods.

Roles and Responsibilities

• Meeting and greeting customers.
• Taking calls from customers, landlords and filtering calls to the relevant department.
• Dealing with housing enquiries from new interest in properties to current tenant’s queries.  
• Processing welcome packs to ensure all paperwork has been completed correctly and within a specific timeframe.
• Scanning, uploading, renaming paperwork, and organising into correct folders.
• General filling.
• Verifying guarantors and ensuring they meet the required criteria.  
• Booking viewings while discussing criteria that need to be met and appointments for both customers and the team.
• Confirming daily viewings.
• Logging maintenance and filtering to the correct contractor. 
• Notice for viewings/inspections.
• Processing amendments to inventory.
• Courtesy calls during move in and move outs.
• Arranging key releases and handover.
• Requesting deposit payments and assisting the deposit team with the return at the end of tenancy.  
• Monitoring admin emails and enquiries.
• Assisting tenants with the Moving in and moving out process.
• Contacting current tenants regarding renewing at the property.
• Providing keys to contractors/landlords.

Requirements

• Confident
• Great customer service skills.
• Excellent organisational skills
• Forward thinker
• Quick learner
• Computer literate
• Able and confident to deal with customers face-to-face, via email and phone
• Good attention to detail
• Ability to work in a fast-changing environment
• Able to work as part of a team and on own initiative
• Works well under pressure
• Punctual