We are currently recruiting for a highly dedicated and experienced property renting agency in Cardiff with a huge portfolio of Cardiff properties including apartments, flats and houses. They are looking for a full time Administrator to join their team.
You will be required to work to their standard office opening hours which are 10.00-6.00pm Monday to Friday and Saturday's 11-2pm. They also offer potential over time throughout the year during busy periods.
Roles and Responsibilities
- Meeting and greeting customers.
- Taking calls from customers, landlords and filtering calls to the relevant department.
- Dealing with housing enquiries from new interest in properties to current tenant’s queries.
- Processing welcome packs to ensure all paperwork has been completed correctly and within a specific timeframe.
- Scanning, uploading, renaming paperwork, and organising into correct folders.
- General filling.
- Verifying guarantors and ensuring they meet the required criteria.
- Booking viewings while discussing criteria that need to be met and appointments for both customers and the team.
- Confirming daily viewings.
- Logging maintenance and filtering to the correct contractor.
- Notice for viewings/inspections.
- Processing amendments to inventory.
- Courtesy calls during move in and move outs.
- Arranging key releases and handover.
- Requesting deposit payments and assisting the deposit team with the return at the end of tenancy.
- Monitoring admin emails and enquiries.
- Assisting tenants with the Moving in and moving out process.
- Contacting current tenants regarding renewing at the property.
- Providing keys to contractors/landlords.
Requirements
- Confident
- Great customer service skills.
- Excellent organisational skills
- Forward thinker
- Quick learner
- Computer literate
- Able and confident to deal with customers face-to-face, via email and phone
- Good attention to detail
- Ability to work in a fast-changing environment
- Able to work as part of a team and on own initiative
- Works well under pressure
- Punctual