We are currently recruiting on behalf of a dynamic and innovative company dedicated to delivering exceptional products to their global customer base.
This role involves managing sales orders, customer requests, and administrative tasks to support our sales function. As part of a team, you will be self-sufficient, detail-oriented, and adaptable, capable of multi-tasking across various accounts and taking on new responsibilities as needed. You will take on the responsibility for resolving customer issues, ensuring effective communication with internal departments and providing excellent customer experience.
Key Responsibilities:
- This role also involves administrative tasks supporting our customers.
- You will play a crucial role in developing effective communication channels with internal departments and are expected to take the lead in supporting customer requirements.
- You will be working across multiple accounts, multi-tasking abilities, and a proactive approach is needed to deliver.
- Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment.
- Resolve customer issues, maintain effective communication with internal departments and strive to provide excellent customer experience.
- Support the processing of order requests, coordinating with Logistics, Operations, and Finance to ensure smooth and timely execution.
- Serve as the point of contact for escalated customer issues, maintain strong relationships, and ensure customer satisfaction.
- Maintain the CRM system accurately with customer and project details for effective tracking and coordination.
- Produce and analyse reports to monitor inventory, order status, and respond to ad-hoc customer requests.
Required Skills:
- Attention to Detail Accuracy is crucial in this role.
- Be a team player who can oversee various tasks and systems.
- Ability to competently use all Microsoft and familiarity with CRM systems.
- Proven track record in an administrative role, demonstrating efficiency, organisation, and excellent communication skills.