We have a fantastic opportunity for an experienced Key Account Co-ordinator who is passionate about customer experience. The purpose of this role is to be a dedicated point of contact for two of our corporate key accounts, providing support and management for the maintenance, repairs and new installations of security, fire and environmental doors across the UK.
Being part of a small team, the day-to-day activities of the role are varied and will include:
- Building strong, professional relationships with our customers
- Proactively manage jobs - prepare quotations for reactive works, arrange emergency callouts, book in jobs with our engineers and sub-contractors
- Managing maintenance contracts, including renewals
- Sales order processing and purchase order processing
- Updating customer portals
About You:
You are a highly motivated and organised person who enjoys working with people – both customers and colleagues. Passionate and enthusiastic, you bring your people skills into all your interactions and problem solving comes as second nature to you. You’re not phased by multitasking and enjoy a challenge!
You are a natural team player who can work with under their own steam, managing their own workload. You are flexible and able to respond to customer needs as they arise. Attention to detail is one of your strengths.
You are computer literate and your communication skills, both verbal and written, are excellent. You probably have a customer service background or facilities management experience, but this is not essential as it is the skills and aptitudes that we are looking for.
Benefits:
- Company pension
- Free parking
- Wellness programme
- Option to purchase additional holidays
- Bonus scheme
Working hours:
Monday to Friday 8:30 – 5pm