We are currently recruiting for a global manufacturer of construction equipment. They are one of the most reputable brands in the global construction market. They are seeking an experienced Supply Chain or Logistics Coordinator to provide administrative support to a Distributor Network of 10-15 dealerships, as the single point of contact. Excellent customer service is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics.
***Experience working within a manufacturing / supply chain administrative role is essential***
Responsibilities:
- Be the first point of contact for dealers for questions /concerns about their orders including lead times, order status, logistics etc
- Proactively manages orders in order to prioritize available stock.
- Quote to allocation cycle time
- Aging stock reduction
- Manage order fulfilment process from quote to delivery and solve post sales queries
- Act and react proactively in relation to open orders report in order to make sure all orders are processed and treated.
- Manage the real order approval process to ensure effective and efficient commercial pricing process.
- Timely process the billing.
- Manage & resolve disputes related to credit notes, damages & price issues
- Manage changes to deliveries (address changes)
- Liaise with internal teams (Supply chain, Sales, Product Line) to promote order fulfilment and customer satisfaction.
- Create & monitor reports for on time order entry, booking and progression of orders
Requirements:
- Previous experience in a similar role
- Experience working within manufacturing or logistics
- Strong Systems and Process Experience
- Ability to multitask in fast paced business environment and adhere to deadlines
- Strong attention to detail
- Excellent written and oral communication skills
- Good interpersonal skills and ability to quickly integrate within a team
- Ability to take ownership and resolve issues
- Ability to manage stress
- Global-grade ERP experience (SAP and similar)
- Thorough working knowledge of Microsoft Office package